[FREE SHIPPING on Orders in the U.S.]

[FREE WORLDWIDE SHIPPING on Orders with Gift Items]

 

Where do you ship from?

We ship from our partnered factories located in the United States and China. Some items might be shipped separately if you order more than 1 item, as different factories specialize in different areas of manufacturing.

I ordered more than 1 product but received only one. 

We have several different partnered factories located in the United States and China. When you order multiple products in one order, some items might be shipped separately, as different factories specialize in different areas of manufacturing. So don't panic if you don't receive all of your items at once…they are on the way.

What shipping service do you use?

We use UPS Mail Innovations, DHL and USPS in the United States. The package is delivered to your door by USPS. You will receive notification and tracking information when your order has shipped.

Do you ship internationally?

We are based in the United States and we do ship internationally!

How long will it take for a package to be delivered?

[For "Gifts Under $10, Gifts Under $20" Items]
Please allow 3-5 weeks for delivery.

[All Others]
Please allow 7-14 days for domestic(USA), 3 weeks for international since our products are custom printed and made.

- Shipping may be delayed during busy holiday season.

Do I have to pay customs fees?

Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors, this fee is your responsibility.

Can I have a tracking number?

Yes. Any item you order from us will have a tracking number. We do offer a 100% satisfaction guarantee if you are having a problem with your order.

What do I do if I never received my package?
If your tracking information states as "delivered" or but you haven't received your package, here are some options: Look around your neighbor's door if the carrier misplaced your package. Visit your apartment's office to see if they are holding your package. Contact your local post office or the carrier that delivers your package. In most cases, the carrier will be able to help you locate the package.

 

Still have questions? Email us at info@loveisforever.us